CHEP and its worldwide
affiliates all respect your right to privacy and your right to control the
dissemination of personal information about yourself and your company. This policy describes how the CHEP.com website
collects information from you, what types of information it collects, what CHEP
and its affiliates may do with the information you provide, and your rights to access
may change from time to time so please remember to check it frequently.
By entering your personal information on continuing to use the site you agree
What information do we collect?
Like the other CHEP websites, CHEP.com’s web
servers may collect the name of the domain you used to access the Internet, the
web site you came from, and the web site you visit next. This information may
be aggregated to measure the number of visits to the site, average time spent,
page views, and other statistics about visitors to this site. We may also use
this data to monitor site performance and to make the site both easier and more
convenient to use.
When you visit our site, we may also collect
certain technical and routing information about your computer to facilitate
your use of the site. For example, we may log environmental variables, such as
browser type, operating system and CPU speed, and the Internet Protocol
("IP") address of your originating Internet Service Provider, to try
to bring you the best possible service. We
may also record search requests and results to try to ensure the accuracy and
efficiency of our search engine. We may use your IP address to track your use
of the site. This "Click Stream" data may be matched with other
information you provide.
When you visit our site, we collect certain
technical and routing information about your computer to facilitate your use of
the site. For example, we may log environmental variables, such as browser
type, operating system and CPU speed, and the Internet Protocol
("IP") address of your originating Internet Service Provider, to try
to bring you the best possible service. We may also record search requests and
results to try to ensure the accuracy and efficiency of our search engine. We
may use your IP address to track your use of the site. This "Click
Stream" data may be matched with other information you provide.
If you choose to use the contact CHEP
function, we may ask you to provide us with some basic information about you
and/or your company -- such as name, job title, email address -- which enables
us to provide services and information to you, and helps make our contact with
you as productive as possible. We may also collect other information from you
when you provide comments or participate in surveys.
To continually improve the effectiveness of our customer service communications, we may examine e-mail communications with you for its effectiveness. Insofar as your communication relates to the EMEA customer service, such analyses are performed on the basis of anonymized e-mails. We anonymize these e-mails in accordance with the requirements of the local Data Protection Acts before transmitting them to a processor / service provider outside of the EEA for their analysis. In the unlikely case that data are re-identified after transfer, the security of your data is safeguarded at all times by the agreement of the service provider to EU Model Contract Clauses.
If you choose to use our online job search
program, our Human Resources staff will review and process your application. If
no opportunities are available at this time, we may keep the information you
provided on file for purposes of identifying future employment opportunities
for you at CHEP, its parent and/or companies affiliated or related to CHEP.
If you provide us with personal data or
information about other individuals or companies, please ensure that they are
Cookies are files, often including unique
identifiers, that are sent by web servers to web browsers, and which may then
be sent back to the server each time the browser requests a page from the
Cookies can be used by web servers to identity
and track users as they navigate different pages on a website, and to identify
users returning to a website.
Cookies may be either "persistent"
cookies or "session" cookies. A persistent cookie consists of a text
file sent by a web server to a web browser, which will be stored by the browser
and will remain valid until its set expiry date (unless deleted by the user
before the expiry date). A session cookie, on the other hand, will expire at
the end of the user session, when the web browser is closed.
Cookies do not contain any information that
personally identifies you, but information that we store about you may be
linked, by us, to the information stored in and obtained from cookies.
We use the information we obtain from you for
the following purposes:
1. to recognise your
computer when you visit our website
2. to track you as you
navigate our website
3. to improve the
4. to analyse the use of
There are different categories of cookies used
for different purposes.
Category 1: strictly necessary cookies
These cookies are essential in order to enable
you to move around the website and use its features, such as accessing secure
areas of the website. Without these cookies services you have asked for, like
shopping baskets or e-billing, cannot be provided. CHEP.com does not use these
types of cookies.
Category 2: performance cookies
These cookies collect information about how
visitors use a website, for instance which pages you go to most often, and if
you received an error message from any of the web pages. These cookies don't
collect information that identifies a visitor. All information these cookies
collect is aggregated and therefore anonymous. It is only used to improve how a
website works. The cookies used are:
Purpose / Description
Persistent for 2 years
Google Analytics - Unique ID representing you
Google Analytics - Timestamp of the exact moment in time when
you enter our website
Google Analytics - Timestamp of the exact moment in time when
you leave our website you leave our website
Persistent for 6 months
Google Analytics - Stores the referral type for how you found
our website (direct, search result, ad link)
This cookie is the default one used by ASPNET to uniquely
identify the user's session on the site and relates the visitor's unique
session to server side data. Our application uses the session to track the
user's progress in wizards or for passing data which cannot be stored
locally. The cookie will expire at the end of the session (when you close
This cookie is used by the Ektron application to store
information about the anonymous and logged in visitor, including language,
currency, user culture, and site information. For authenticated users, the
user id and a unique ID are stored, and compared with the values on the
server to determine valid authentication.
Ektron User ID
Persistent - 1 year
This cookie is used to track visitors to the site. A unique
identifier for the current visitor is generated for all visitors, including
anonymous visitors, and assigned to the visitor at the time they first arrive
on the site. We use this information to uniquely identify the user when they
perform unauthenticated actions on the site, such as commenting on content,
and also to compile reports on visitor usage.
CHEP User Preferences
This cookie is used to store the visitor's country, language,
industry and product preferences. The information helps the application in
tailoring the product content and in the contact form process. If the visitor
uses the contact form, the application uses the cookie to track the user's
progress in contact process and preselect preferences. The cookie will expire
at the end of the session (when the browser is closed).
Tracking font size adjustments across pages
__session:xxxx (xxxx denotes a randomly generated number)
This cookie is used to store the visitor’s font size
adjustments selection. The cookie allows any font size adjustments to be
carried from page to page when the visitor navigates between pages on the
website. Multiple cookies may be created if the user changes his font size
preferences more than once. All the cookies will expire at the end of the
session (when the browser is closed).
You can manage cookies through your web
Deleting and Blocking cookies
If you want to remove any cookies already set,
you can do so from your browser. You can find out how to do this by going to
the help menu in your browser or below:
If you want to delete any cookies already on
your computer, follow the steps outlined below:
1. Select Internet
2. Select the Privacy tab
and choose Advanced Options button
3. Check the Override
Automatic Cookie Handling tick box
4. Disable the First
Party cookies by choosing the Block option
5. Disable the Third
Party cookies by choosing the Block option
6. Uncheck the option to
'Always allow session cookies'
7. Click on OK to confirm
Select the "Firefox" menu
2. Select the
"History", select "Use custom settings for history" from
the dropdown list
4. Uncheck the option
"Accept cookies from sites"
5. Click on OK to confirm
Open the Tools menu by clicking on the Wrench
2. Select "Under the
3. Select "Content
4. Select "Block
sites from setting any date"
Open the Safari menu by clicking on the Gear
2. Select the
3. Select the option
"Always" for the setting "Block cookies"
4. Close the dialog box
to confirm the changes
Safari for iPhone and iPad (iOS)
1. From the home screen
of your device, select the "Settings" icon
2. Select 'Safari' from
3. To adjust the cookie
settings, tap 'Accept Cookies'
4. Choose either
"Never", "From visited", or "Always"
Android for Mobile
1. Select the browser App
on your android phone
2. Push the 'Menu' button
3. From the options that
are shown to be running, select the 'More' option
4. Select the 'Settings'
function from the list of browser functions
5. Scroll down to the
'Accept cookies' option. If the box is checked, uncheck it to disable cookies;
if the box is unchecked, select it in order to enable cookies.
Deleting our cookies or disabling future cookies
won't stop our website from working.
There are many online resources which will
help you understand and make informed decisions about your cookie usage. We
recommend the following resources:
How do we use your information?
We may use the information we obtain about you
Communicate with you
about our products, services, offers, events and promotions, and offer you
products and services we believe may be of interest to you, such as through
email business alerts and newsletters
support, including by responding to requests for information about our products
and services (such as material safety information or inquiries about CHEP
Provide you with the
specific services that you request
involvement in our charity programs and community activities
Operate, evaluate, and
improve our business
Gather your feedback
about and improve our products, services, programs, and Internet services
Analyze and enhance
our marketing communications and strategies, and trends and statistics
regarding use of our Internet services
Protect against and
prevent fraud, unauthorized transactions, claims, and other liabilities, and
manage risk exposure, including by identifying potential hackers and other
Comply with applicable
legal requirements and industry standards and with our policies
By providing your personal information on CHEP.com,
you consent to these uses of your information, subject to your rights to
opt-out described below.
When and how do we share your information?
When you provide information to CHEP.com, we
may share that information within CHEP, with CHEP's parent company or with
affiliated or related companies.
Third party service providers. In order to
carry out your requests, to make various features, services and materials
available to you, to respond to your inquiries, and for other purposes
described in the "How We Use Your Information" section of this Privacy
Policy, we may share your personal information or usage information with third
parties that perform functions on our behalf (or on behalf of our partners),
such as companies or individuals that: host or operate our sites; analyze data;
provide customer service; mail product samples or manage payments; advertisers;
sponsors or other third parties that participate in or administer our
promotions or provide marketing or promotional assistance.
Sharing with your consent. Our services may
present you with the opportunity to opt in to receive information or marketing
offers from third parties or to otherwise consent to the sharing of your
information with third parties. If you agree to have your personal information
shared, your personal information will be disclosed to the third party subject
to the privacy notice and business practices of that third party.
Non-personal information. We may share
non-personal information, such as aggregate user statistics, demographic
information, and usage information with third parties.
We may disclose your personal information,
usage information, and other information about you to parties acquiring part or
all of our assets, as well as to attorneys and consultants. If we transfer your
information to an acquirer, we will use reasonable efforts to direct the
acquirer to use your information in a manner that is consistent with this Privacy
Policy. Also, if any bankruptcy or reorganization proceeding is brought by or
against us, your information may be considered a company asset that may be sold
or transferred to third parties.
We may disclose information about you to others
if we have a good faith belief that we are required to do so by law or legal
process, to respond to claims, or to protect the rights, property or safety of
CHEP, or others.
Special Provisions for our European Users
By providing us with information and data, you
must understand and agree that CHEP may collect, use and disclose personal data
for commercial and marketing purposes, and may provide such information
parent company and related or affiliated companies - any or all of which may be
outside your resident jurisdiction. In addition, such information and data are
collected and stored in a database and on servers located outside your resident
jurisdiction, and more specifically in the United States and other countries in which the privacy laws
may not be as comprehensive as those in your country of residence or
By providing us with data, you consent to the
collection and storage of such data outside of the European Union and
Switzerland, and in a database and on servers in the United States and other
countries in which the privacy laws may not be as comprehensive as those in
your country of residence or citizenship, consistent with the terms of this
please do not use this site and, if you have provided personal identifying
data, please contact us about how you would like CHEP to handle such data.
How do you access and update your information, and what choices do you have?
Please contact us if you wish to modify or
verify personal identifying information that you have submitted to us or if you
have questions about the information maintained by us.
We offer you certain choices about what
information we collect from you, how we use and share the information, and how
we communicate with you. We do not charge for opt out service. To help protect
your privacy and security, we may take reasonable steps to verify your
identity, such as requiring a password and user ID.
You may opt out of (i) using your personal
information to provide you with information or offers; and (ii) receiving
newsletters, emails or other communications by contacting us as indicated in
access request, we will notify you of the reasons for the denial.
CHEP reserves the right to modify or
changes will be effective immediately upon the posting unless otherwise
indicated. The date below indicates when
What else should you know?
Some of our services and social networking
features enable you to submit your own content for public posting. Information
you post in this fashion becomes public information and is not subject to this Privacy
Policy. We cannot control how others may use publicly-posted information.
Any information, communications, or material
of any type or nature that you post or submit to our websites or mobile
applications (including, but not limited to any CHEP website contained on a
social media platform or website such as Facebook or Twitter) by e-mail,
posting, messaging, uploading, downloading, or otherwise (collectively, a
“Submission”), is done at your own risk and without any expectation of
privacy. CHEP cannot control the actions
of other users of any social media platform or website, and CHEP is therefore
not responsible for any content or Submissions contained on such sites and
California Residents and Do-Not-Track Disclosure
If you are a California resident, you may ask
us to refrain from sharing your information (whether collected online or
offline) with our affiliates for their marketing purposes, if the affiliates
are separate legal entities. Please tell us your preference by contacting us as
Because there is not yet a consensus on how
companies should respond to web browser-based or other do-not-track
("DNT") mechanisms, CHEP websites do not respond to web browser-based
Privacy Practices of
Our services may link to other services that
we do not control, including to social networks, services of advertisers,
sponsors, and partners that may use our logo(s) as part of a co-branding
agreement. To the extent that any linked services are not provided by any CHEP
endorse and we are not responsible for these services or their privacy policies
or practices. These services may or may not have their own privacy notices or
policies, or have privacy practices that differ from ours, so consult the
privacy policies of those third party sites as we have no control over the use,
dissemination or security of personal information you submit to them. The
linked services may send their own cookies to your device, they may
independently collect data or solicit personal information. You may configure
your browser to reject cookies from our sites and cookies from third parties.
However, rejecting cookies may affect your user experience and you may be
unable to access certain features of our sites.
How We Protect Your
We maintain certain administrative, technical
and physical safeguards to help protect against loss, misuse or unauthorized
access, disclosure, alteration, or destruction of your personal information.
However, no electronic data transmission or storage of information can be
completely secure. We cannot ensure or warrant the security of any information
you transmit to us or that we acquire. Accordingly, you must use our services
at your own risk.
Our services are generally not directed to
children under 13. We do not knowingly collect personal information from anyone
under 13 without parental consent. If you become aware that we have collected
personal information from a child under the age of 13 without parental consent,
please let us know immediately so we can take appropriate action.
How to Contact Us
If you have any questions or comments about
you or your preferences, please contact us at firstname.lastname@example.org.
This policy was last updated on August 25,
2015. Please check back periodically for
updates and changes.
Please feel free to contact us if you have