Learning, collaborating and networking opportunity: CHEP Customer Forums
The CHEP customer forum program enables us to connect with customers, building improvements to their business, the supply chain and CHEP. The forums and working groups are hands-on sessions designed to promote discussion and deliver actionable improved outcomes.
With over 550 customers involved, the events have been running in Sydney, Brisbane and Melbourne since 2011. Focused on developing best practice equipment control processes, the program has since been extended to Adelaide and Perth.
Click here to learn more about a number of projects that have been initiated around the country, developing plans and solutions in key areas important to our customers.
Insights and Actions from our recent Customer Forums
1. Integrated Paperless Process
When sending goods to trading partners companies send one set of documentation for the goods and separate documentation for the reusable / pooled equipment. Independent reference numbers are often used to link the documentation for goods to the equipment. Variation in practices between companies causes administration complexity and can increase the risk of loss. We’re keen to start a conversation with customers and industry around the opportunity of integrating processes to improve simplicity and reduce risk.
2. Equipment Control Training
Having a good equipment control culture is key to effectively managing your CHEP account and reducing costs and the risk of loss. A good culture is built from having the right knowledge, skills, practices and process. We have developed our training framework to help drive best practice in equipment culture across the community. We’re currently building in the feedback we received at the forums to ensure what we deliver adds value for your business.
3. Trading with non CHEP account holders
Best practice transfer process recommends the transactional accountability and flow follows the physical flow of equipment through the supply chain. The process is not always followed due to companies not having a CHEP account or not wanting to use their CHEP account, with alternative processes in place such as exchange or IOU. This can increase administrative complexity and the risk of loss for sending parties. We’re reviewing the tools and resources we have available as well as new ways that can help you manage and improve process and practice.
4. CHEP Communications
We listen to customer feedback and continuously improve our products and services to have a positive impact on our customer business, and our business. Customers have told us they are often not aware of the tools and resources available to them to improve efficiencies and reduce loss. We’re focusing on how we can ensure we’re getting the right messages to the right people.
To register your interest in attending the next round of forums, contact firstname.lastname@example.org