Case study: Limit Farms

Smart. Simple. Fast. solutions from paddock to plate

myCHEP provides online account access anytime anywhere for Limit Farms.

Limit Farms is a family owned and operated business in the Lockyer Valley in south east Queensland, providing fresh produce including lettuce, cabbage and cauliflowers to manufacturers, quick service restaurants and retailers.

“I’ve found myCHEP to be really good, especially the mobility of it as I can use it on the tractor or on a forklift while I am not driving and parked waiting for a truck to arrive.”

James Kluck Production Manager, Limit Farms

The Opportunity

Limit Farms was one of the first businesses to start using myCHEP, participating in the initial trial. Feedback from customers that participated in the trial was reviewed and incorporated to build and enhance the platform. myCHEP helps customers, like Limit Farms, by creating efficiencies with administrative tasks so they can focus on their core business, in this case delivering fresh produce to their customers.

The Solution

myCHEP is CHEP’s online customer portal that streamlines and simplifies the administrative tasks associated with the share and reuse of CHEP platforms, including pallets, bins, containers and reusable plastic containers (RPCs). It is easy to use and provides customers with the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. It’s accessible on multiple devices and simplifies customer orders in just a few clicks.

Steve Kluck, General Manager for Limit Farms, was part of the group trialling myCHEP before it was brought to market. Steve says, “We were in the myCHEP trial group originally, as we were very interested in the benefits because it was a big help to our business.”

Throughout the trial, customer feedback was used to enhance the portal and meet the needs of customers. Steve added, “Any feedback we had we went straight back to CHEP and they were very responsive with changes or advice to use it better. Now that myCHEP has come on board it has incorporated a lot of the features that we’ve discussed would be good for us."

The Result

James Kluck, Harvest Manager at Limit Farms, looks after the harvesting, processing, ordering and dispatching of product. myCHEP’s mobile options enable James to access their account on the go from the latest generations of tablets and smartphones. James said, “I’ve found myCHEP to be really good, especially the mobility of it as I can use it on the tractor or on a forklift while I am not driving and parked waiting for a truck to arrive.”

The new calendar function allows customers to plan, view and track orders in a single view, including the ability to create, modify or cancel orders from one screen. James talks about his teams’ experience with using the myCHEP app on their phones, “The team in the field use myCHEP to complete their transport dockets and do the transfers immediately. So there are no errors and it doesn’t get forgotten. It’s all done on the phone at the time.”

“For anything I need, I can just whip my phone out and do all the transfers that I need to do myself, without having to send it back to the office; and I can watch the product go out and do the transfer on the spot.

Whether it’s an express order or an emergency, customers can place orders under the standard order lead time and track its status online. Steve adds, “For us, the best part about it is that we can use it on our phones. We can do a transfer whenever we need to, or check our stock levels. It’s easy.”

When comparing the previous customer portal, PortfolioPlus, to the new system, myCHEP, James recalls, “When we went from the older CHEP system to myCHEP, we found myCHEP to be very streamlined and easy to learn because a lot of the functions were the same, yet simplified.

myCHEP offers customers the ability to customise their dashboards for their business, so they can see upfront the items that are most important for their business. Favouring this feature, Steve says, “We can define our reports the way we want and then set them up to automatically schedule weekly, monthly or adhoc reports to tell us what we need to know.

Whether it is a small business or a large business, customers can set up different levels of access for users within their business, so each one of their employees can see the items relevant to their role. Steve said, “As an admin user, we can go through and set up all our staff with different levels of access.

Steve shares some of the benefits of being able to set up their employees with different levels of access. He says, “So, for the guys in the field, we just set them up with transfers out and the ability to view our stock levels. And by keeping the options simple, there’s less confusion for them.”

The invoice management function provides customers with the ability to track the status of any open invoices in their dashboard and a link to the Interactive Invoice.

What CHEP customers achieve each year through the sharing and reuse of CHEP platforms:

  • 1.8 million trees are left on the planet.
  • 2 million tonnes of C02 never enter the atmosphere.
  • 3,500 megalitres of water remains in our waterways.
  • 1.3 million tonnes of trash never make it to landfills.

Source: Brambles Sustainability Review 2020

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Case study: Limit Farms | CHEP