Stay up to date on the latest news for customers
Here you will find the latest news and announcements for our customers.
Latest News
Outstanding Achievement in Industry Leadership Award and the Logistics and Warehousing Industry Sector Award Recipient
At the APCO Awards, CHEP Australia was proud to be the recipient of the Outstanding Achievement Award in Industry Leadership and the winner of the Logistics and Warehousing Industry Sector Award.
The annual APCO Awards celebrates Australian organisations leading the way in sustainable packaging design and innovation and industry’s commitment to delivering the 2025 National Packaging Targets.
COVID-19 Information for Customers - 27 July 2021
CHEP Australia continues to follow public health order requirements and has strict COVID-19 safety protocols in place, at all its Service Centres. CHEP provides an essential service to Australian supply chains and all services centres remain open to customers, for both issues and returns.
Should you require further assistance, please email your account manager, or contact CHEP Customer Service on 13 CHEP (13 2437) or email au.customerservice@chep.com
Your Insights, Our Actions
We're committed to continuously improving your experience with our platforms, services and people. Based on the valuable feedback and insights you share with our team, we take the necessary actions.
Keep an eye out for our new CHEPedia Toolbox newsletter for regular updates on tips, tools and tactics to help simplify and improve your equipment control.
2021 IT Planned Service Maintenance
As part of our commitment to improve your experience, CHEP is planning to perform a series of IT service maintenance throughout the year. While we implement these, there may be an impact to customer transaction systems, which will be communicated to you closer to these dates.
Upcoming key dates for 2021 maintenance:
- 11-12 December
Please note: these dates are subject to change based upon major project implementations. In addition, this does not reflect unplanned outages that may occur, requiring us to perform unscheduled maintenance to correct them. We will publish additional information regarding these types of activities as well.
Customer Forums
Our forum program is about connecting with our customers and building improvements to your business and ours.
With over 550 customers involved, we’ve been running customer forums and working groups in Sydney, Brisbane and Melbourne since 2011. The forums and working groups are hands-on sessions designed to promote discussion and deliver actionable outcomes.
Coles RPC Integration
From Tuesday 13 October 2020, CHEP is providing end-to-end Reusable Plastic Containers / Crates (RPC) pooling services to the Coles fresh produce and protein network. To support you, we have developed this FAQs document.
Customer Newsletter: Vantage
Quarterly newsletter sent to customers in Australia. It features the latest news and updates from CHEP and the industry.
Customer Newsletter: CHEPedia Toolbox
Quarterly newsletter featuring useful tips and tools to help you optimise your supply chain sustainably, and make it easier for you to do business with CHEP.
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