myCHEP Training & Support

Supporting you unlock efficiencies with myCHEP

myCHEP is our proprietary online customer portal that streamlines and simplifies the administrative tasks associated with sharing and reusing pallets, reusable plastic containers, bins and containers. 

It is easy to use and allows our customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. It’s accessible on multiple devices and simplifies customer issues and returns in just a few clicks. Click here to access a brochure on myCHEP. 

Please read the disclaimer here

Need support? Contact a CHEP Representative

Welcome to myCHEP

myCHEP

Welcome to myCHEP Video
Coming up next

  • Welcome to myCHEP from CHEP Australia

Features and Benefits of myCHEP

  • A fast, reliable and simple way to request issues and returns
  • Ability to track status changes via any mobile or desktop device
  • Allows you to raise queries online
  • Allows you to edit, sort and filter your data more smoothly
  • Easy access to training guides for self-learning
  • Available 24/7 on desktop and mobile devices
  • Ability to make transfers and corrections in fewer clicks
  • Quick navigation system to view at a glance key action items and operations
  • Saves you time!

Release Notes

At CHEP, we consistently strive to improve your experience with our systems, platforms, services, and people. Our release notes reflect the insights you have shared with our team and the actions we have taken in response to improve your experience with myCHEP. 

Download the latest release notes here
myCHEP Release Notes
myCHEP Release Notes

Training Videos on myCHEP

myCHEP

Training Videos on myCHEP
Coming up next

  • Introduction to myCHEP

  • Advance features of myCHEP

  • Exchanges in myCHEP

  • Corrections Requiring Authorisation in myCHEP

Training Videos on myCHEP

  • Introduction to myCHEP training video covers navigating the myCHEP homepage, how to: personalise your homepage, create a transfer, review / modify transactions (search, print and correct), create an issue/return, run a transaction activity report and search and print invoices. It also explains the myCHEP admin features and additional training resources available.
  • Advance features of myCHEP training video covers how to effectively use myCHEP's more advanced features like bulk corrections and scheduled reporting, which can save you money by giving you time back in your day.
  • Exchanges in myCHEP training video covers how to create an exchange in and out, set up a trading partner and manage other parties, create bulk exchanges, review and modify exchanges - looking at single and bulk redeem, view and download consolidated balances, view the exchange dashboard, view and analyse your exchange history report.
  • Corrections Requiring Authorisation in myCHEP training video covers how to use the Corrections Requiring Authorisation function. It goes through how to view, approve or reject a requested correction through myCHEP. Please note both parties need to be utilising myCHEP for this functionality to be effective. Also, you will only be able to request corrections for movements less than 60 days from date of invoice.

Step-by-step guides on myCHEP

Explore our step-by-step guides, also known as Q-Cards, to support you manage your CHEP account via myCHEP:

  • Corrections and Reversals

    Click here to download a step-by-step guide on how to:

    • Perform corrections on transactions
    • Perform reversals on transactions
  • Issue and Return Requests

    Click here to download a step-by-step guide on how to:

    • Create an issue request
    • Create a return request
    • Cancel or modify an issue or return request 
    • Copy, review or search an issue or return request 
    • Alternate details
  • Bulk Issues and Returns

    Click here to download a step-by-step guide on how to:

    • Create bulk issues
    • Create bulk returns
    • Review bulk issues and returns
    • Resubmit failed issues and returns
  • Report Scheduling

    Click here to download a step-by-step guide on how to:

    • View a Transaction Activity Report
    • Schedule a Report
    • Disable a Scheduled Report
    • Enable a Scheduled Report
    • Edit a Scheduled Report
    • Removing a Scheduled Report
  • Single Transfer

    Click here to download a step-by-step guide on how to create a single transfer

  • Suspended Transactions

    Click here to download a step-by-step guide on how to:

    • Run a suspended transactions report
    • Correct and reverse suspended transactions
  • Exchange

    Click here to download a step-by-step guide on how to:

    • Create an Exchange In / Out
    • Create Bulk Exchange
    • Review / Modify Exchange Screen
    • Review / Modify Exchange Screen - Detail Screen / Modify
    • Review / Modify Exchange Screen - Detail Screen / Single Redeem
    • Review / Modify Exchange Screen - Detail Screen / Bulk Redeem
    • Review / Modify Exchange Screen - Detail Screen / Over Redeem
    • Review / Modify Exchange Screen - Single Reverse Exchange
    • Review / Modify Exchange Screen - Reverse Redemptions Single / Multiple
    • Exchange Dashboard
    • Consolidated Balances
  • Issues and Returns

    Click here to download a step-by-step guide on how to:

    • Create issue order
    • Create bulk issue order
    • Create return order
    • Create bulk return order
    • Review order status

  • Do you have a simple overview describing the benefits of myCHEP?

    Yes, to access this, please click here to download the overview.

  • Who do I contact if I require support with myCHEP?

    Please contact our Customer Help Desk team who are available on 13 2437 (13 CHEP) or via email at ap.helpdesk@chep.com from Monday to Friday, 7:30am - 5:00pm (AEST).

  • How do I set up myCHEP on my smart phone and/or tablet?

    Click here to access a guide on how to set up myCHEP on your smartphone and tablet.

  • What browser requirements are recommended when using myCHEP?

    In order to use the myCHEP system, customers must have a modern or Grade A browser.  The modern browsers come equipped with the latest technology, providing customers with an improved user experience.  If customers are not sure what browser version they are using, they can go to https://www.whatsmybrowser.org/ to find out. 

    The following are examples of the minimum versions of major Grade A browsers:

    • Internet Explorer: 11 or above
    • Chrome: v36 or above
    • Firefox: v30 or above
    • Safari: 7 or above

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myCHEP Training & Support | CHEP Australia