Equipment Control Training & Support

Growing and nurturing your equipment control knowledge

To help you develop, grow and nurture your equipment control knowledge, we actively invest in developing resources in line with customer feedback. Key resources developed alongside our customers that are available to you include the equipment controller onboarding program, introduction to equipment control cards, an equipment controller task list, job description example for equipment controllers, pallet awareness posters, plus more…

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Equipment Controller Onboarding Program


Coming up next

  • Your roadmap to good equipment control

Your roadmap to good equipment control

Developed in collaboration with our customers, this interactive training module is designed as a guide for managers to onboard new employees and help them set up for success. For best results, we recommend managers download these documents to use as part of employees' overall onboarding plan. 

Download the interactive version here | Download the print version here

To utilise the full functionality of the interactive version, please follow these instructions: Right click on the link> Click on "Save link as" > Save File > Open file with Adobe Acrobat Reader. 

Key Onboarding Resources

Explore these two resources which form part of the Onboarding Program

Best practice tips and resources available to you

Explore our best practice tips and resources to support you optimise equipment control and take your supply chain to the next level below:

  • Word Glossary

    Knowing the definitions of key terms used within the industry will help you with equipment control. Access here

  • Quick tips for effective equipment control

    Here are some useful tips from our specialists around the country on equipment control etiquette. Learn more

    Click here for best practice recommendations for trading partner interactions and practical steps towards building best practice processes in your organisation.

  • Easy to understand Invoice Explainer

    This quick and simple support resource makes it easier to understand your CHEP invoice. Access here 

  • Stocktake guide

    Access information on undertaking a stocktake of CHEP equipment, including checklists and tally sheets. Access here

  • Job description example for Equipment Controllers

    Access this best practice resource that highlights what to look for when finding the right Equipment Controller for your team including key responsibilities and tasks, skills and attributes. Access here

  • Processes / Actions for Equipment Controllers

    Access this best practice resource on the processes / actions for Equipment Controllers. Access here

  • Reference Numbers and Proof of Delivery (POD)

    Explore this resource featuring best practice recommendations in the use of pooled equipment reference numbers and proof of delivery (POD). Access here

  • Retail Transfer Process

    Review best practice tips in the retail transfer environment. Access here

  • Managing transactions

    Discover what to do if you need to transfer equipment, exchange equipment, return equipment, make a correction or reversal on a transaction and track equipment. Access here

Reusable Equipment Awareness Posters

Help raise awareness in your business of the value of pooled equipment and the importance of associated transactional paperwork and processes. In the current format these can be printed to A1. If you’d like these tailored with your logo or you’d like files for larger print sizes, please speak with your account manager or customer service on 13 2437 (13 CHEP)

  • What is a trading rule?

    A trading rule is a commercial agreement between two trading partners. The commercial agreement is often referred to as a "trading relationship".

    CHEP cannot agree to trading terms with your trading partners on your behalf.  It is your responsibility to agree and implement trading rules with your trading partners so that all parties are aware of what charges will be applied when moving CHEP equipment.

  • How do I find out if a trading rule is in place?

    CHEP can confirm if a trading rule is in place between trading partners if they have been notified. CHEP recommend you contact your trading partner should you want to create a trading rule.

  • What is Same Day or Delayed Transfer?

    1. A same day transfer rule means that daily hire charges for the equipment moves from the sender to the receiver on the day the equipment is moved. For example, if you dispatch equipment today, the hire charges transfer to the receiver today.
    2. A delayed transfer means that hire of the equipment transfers to the receiver on a nominated number of days after the equipment is moved. For example, if you dispatch equipment today, the hire charges would not transfer to the receiver until the day agreed. This is usually done when equipment is being dispatched interstate, where equipment can be in transit for more than one day.
  • What is an Automated Trading Rule?

    CHEP can automate your trading rule, whether it is a same day or a delayed transfer rule. For both parties, this takes the hassle out of having to calculate the date when the hire of equipment transfers to the receiver (known as the "effective date").

    With the rule in place you simply enter the movement date for the equipment when transferring to the agreed trading partner and the effective date is automatically calculated for you when it reaches CHEP. This means the agreed hire charges will be correct every time and there is no need to make corrections on your invoice.

    Both trading partners must agree to a trading rule in writing before it can be applied in the CHEP system. Click here to download the application form. For further information, contact Customer Service on 13 2437 (13 CHEP).

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Equipment Control Training & Support | CHEP Australia