Managing your CHEP account correctly is very important to optimise your supply chain performance. In this section, review key tips and instructions on managing your account with key details on your responsibilities, tips on CHEP invoices and generating your own reports.
As a CHEP account holder, you are responsible for applying appropriate equipment control procedures. Good equipment control ensures you capture the value the share and reuse / pooled equipment you use has to offer. This involves managing, measuring, complying, recording and counting CHEP equipment regularly.
Refer to the CHEP Control Pyramid© for steps on how to achieve effective and efficient equipment control.
Before a transfer of equipment takes place, CHEP recommends that you check that your trading partner has a CHEP account. We recommend for you to contact your trading partner directly to obtain this information. Unfortunately, for legal reasons CHEP cannot provide details on another company to you.
For more information on trading rules, click here | For a copy of CHEP Australia's Terms of Hire, click here | For a copy of CHEP Australia's Terms of Sale, click here
If you require more information, please contact CHEP customer service on 13 2437 (13 CHEP).
View information on CHEP's invoice calendar and online explainer
CHEP Australia's Invoice Calendar shows end of month close off dates for your account to financial year end. Note: Customers who are invoiced on a weekly basis can expect to see transactions for that week to show on their accounts on a Saturday. As indicated on the CHEP invoice calendar, customers who are invoiced on a monthly basis can expect to see transactions to show on their accounts on the last Saturday of each month.
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To help you understand your CHEP invoice and help you reconcile your accounts as efficiently as possible, saving you time and money, check out the online guide developed.
Access guide hereTo assist you with equipment transfers and reconciliation of transfers, CHEP has two transactional systems:
As a CHEP customer, you can generate your own reporting via myCHEP. Some of these reports include:
Access these reports by logging into myCHEP and visiting the Reporting Module.
CHEP’s automated alert functionality gives you daily summaries about corrections or reversals impacting your account. This means you can manage these more quickly, which will help you to avoid potential disputes with your trading partners.
You will receive a daily email giving you a report of correction and reversal activity relating to your account. For correction activity, the daily report will contain a summary of corrections which have been initiated by your trading partners. For reversal activity, the daily report will contain a summary of reversed transactions, whether initiated by you or your trading partner.
To register, email CHEP Customer Service on au.customerservice@chep.com or call 13 2437 (13 CHEP) with your CHEP account number/s and email address.
How do I change my CHEP account details?
If you have sold your business or changed your business trading name, then simply notify the CHEP customer service team and they will update your details on our system. To contact customer service call 13 2437 (13 CHEP).
What should I do if I want to setup a sub-account with CHEP?
If you operate multiple sites and want to structure your account management by site, then perhaps setting up a sub account is your best option. To discuss your options and organise this, please speak with your account manager or contact customer service on 13 2437 (13 CHEP).
How do I close my account with CHEP?
To close your account, you need to send a written request on your company letterhead highlighting your Account Number to the New and Closed Accounts team at au.newcloseaccounts@chep.com. Note that all CHEP equipment must be removed and all monies outstanding will need to be paid before the account can be closed.
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