Managing Your CHEP Account

Optimise how you manage your CHEP account

Managing your CHEP account correctly is very important to optimise your supply chain performance. In this section, review key tips and instructions on managing your account with key details on your responsibilities, tips on CHEP invoices and generating your own reports.

Responsibilities as a CHEP account holder

As a CHEP account holder, you are responsible for applying appropriate equipment control procedures. Good equipment control ensures you capture the value the share and reuse / pooled equipment you use has to offer. This involves managing, measuring, complying, recording and counting CHEP equipment regularly.

Refer to the CHEP Control Pyramid© for steps on how to achieve effective and efficient equipment control.

Download the CHEP Control Pyramid© here
Responsibilities as a CHEP account holder
Responsibilities as a CHEP account holder

CHEP’s responsibility as your business partner

  • Provide processes and systems to enable access to order and transfer equipment.
  • Process approved transactions in a timely manner.
  • Process approved transaction adjustments in a timely manner.
  • Provide accurate transactional statements and invoice information.
  • Provide training and assistance on the transactional process and account management. Click here to view the Equipment Control Training & Support page.
  • Ensure that the privacy of all trading partners is upheld.
  • Administer the terms as agreed by the trading parties.
CHEP’s responsibility as your business partner
CHEP’s responsibility as your business partner

For your security

Before a transfer of equipment takes place, CHEP recommends that you check that your trading partner has a CHEP account. We recommend for you to contact your trading partner directly to obtain this information. Unfortunately, for legal reasons CHEP cannot provide details on another company to you.

For more information on trading rules, click here | For a copy of CHEP Australia's Terms of Hire and Terms of Sale, click here

If you require more information, please contact CHEP customer service on 13 2437 (13 CHEP).

Check trading partner details
Check trading partner details

Key tips and instructions on invoicing

View information on CHEP's invoice calendar and online explainer

Customer transaction systems

To assist you with equipment transfers and reconciliation of transfers, CHEP has two transactional systems:

  1. myCHEP - For ordering and to manage your account, visit myCHEP. myCHEP is fast, simple, and smart, it provides self-service capabilities for customers to manage their account with CHEP on a day-to-day basis. 
  2. Electronic data interchange (EDI) - EDI lets you transfer information to CHEP from a CHEP system, your own system or a third-party system. All movements must follow a standard EDI file format, please contact CHEP customer service for further information.
Access training on myCHEP here
Customer transaction systems
Customer transaction systems

Generate your own reports

As a CHEP customer, you can generate your own reporting via myCHEP. Some of these reports include:

  • Transaction Activity Report (this can also be scheduled)
  • Stock Balance Report by month or by invoice
  • Issue and Return Report (including future issues and returns)
  • Exchange Movements

Access these reports by logging into myCHEP and visiting the Reporting Module.

Click here for training on myCHEP
Generate your own reports
Generate your own reports

Automated correction and reversal alerts

CHEP’s automated alert functionality gives you daily summaries about corrections or reversals impacting your account. This means you can manage these more quickly, which will help you to avoid potential disputes with your trading partners.

  • What exactly is the alert functionality?

    You will receive a daily email giving you a report of correction and reversal activity relating to your account. For correction activity, the daily report will contain a summary of corrections which have been initiated by your trading partners. For reversal activity, the daily report will contain a summary of reversed transactions, whether initiated by you or your trading partner.

  • How to register

    To register, email CHEP Customer Service on au.customerservice@chep.com or call 13 2437 (13 CHEP) with your CHEP account number/s and email address.

  • How do I change my CHEP account details?

    If you have sold your business or changed your business trading name, then simply notify the CHEP customer service team and they will update your details on our system. To contact customer service call 13 2437 (13 CHEP).

  • What should I do if I want to setup a sub-account with CHEP?

    If you operate multiple sites and want to structure your account management by site, then perhaps setting up a sub account is your best option. To discuss your options and organise this, please speak with your account manager or contact customer service on 13 2437 (13 CHEP).

  • How do I close my account with CHEP?

    To close your account, you need to send a written request on your company letterhead highlighting your Account Number to the New and Closed Accounts team at au.newcloseaccounts@chep.com. Note that all CHEP equipment must be removed and all monies outstanding will need to be paid before the account can be closed.

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Managing Your CHEP Account | CHEP Australia