A story by Susana Márquez Pedrouso
The first time I realised pallets were subject to theft was thanks to my former manager at a leading sports brand.
We were talking over the phone. He said, “Yesterday I had a very late night. I was outside a store watching the backdoor for a few hours. I knew it, I knew this guy was stealing something from us, but I didn’t know what it was”. “Did you catch him?” I asked. He said, “Yes, he was stealing pallets from the stockroom.” “What?” “Yes, pallets are in high demand and can be sold.”
I was picturing the guy in my imagination, going through the backdoor, back and forth to steal five or six pallets. What amazed me was that there was a stockroom full of top of the range trainers and clothing, probably some of the most desirable products on earth. But he chose the pallets.
Pallets are part of the landscape in any warehouse or stockroom if space allows. They come in and go out, some of them stay. And usually, they’re not part of the stock control or audits when the core business is not pallet management.
Low profile theft. That was 15 years ago, but I never forgot the learning from that experience.
Maybe it was an early sign of many other learnings to come! I’ve spent most of my professional life in Retail Loss Prevention/Security, analysing the supply chain components like a scientist in the laboratory.