Doing business with CHEP has never been easier

At CHEP we aim for a customer satisfaction rate of 100%. That’s why we’ve subjected our systems to a thorough facelift over the past few months. Keeping track of pallet stocks, transparent invoicing and placing orders have never been this easy. What’s more, our new rate card allows you to see in advance exactly what you will need to pay.

nextchep — From now on, CHEP will be available for you on a 24/7 basis.

You can expect the following from CHEP:

Transparent pricing
Just like any other customer, you always want to know what to expect. This is why CHEP is introducing a fixed rate card. This card will tell you at a glance how much you will need to pay for a specific flow. This makes it extremely convenient if you are considering a partnership with a new customer and want to provide an accurate picture of the costs in advance. No need to request a separate quotation. The prices on our rate card are identical to those on your invoice.
Placing orders on a 24/24 basis
From now on, CHEP will be available for you on a 24/24 basis. You can order goods, send messages and arrange for pallets to be collected via the MyCHEP online tool – whenever it’s most convenient for you. You will receive a confirmation email so that you can be certain that we have received your message in good order. The layout of the tool has changed as well, to make it more user friendly for you. Next to that, we have added some new functionalities, so you can manage your account even better.
A constant overview of the evolution of your stocks and costs
Via the interactive invoice, you will receive a convenient overview of the evolutions in your account over the past thirteen months. This will enable you to quickly check the evolutions of your stocks and costs, and identify the most significant cost drivers.

TIP: Don’t want to face any unpleasant surprises during an audit? Perform a monthly stock follow-up via the interactive invoice and check to see if this corresponds to your own figures.

Of course, we will also keep an eye on things! If we notice any missing transactions we will notify you immediately.
If you hace questions about myCHEP or your account, don't hesitate to contact us.

Doing business with CHEP has never been easier