How does CHEP work?

CHEP’s circular business model is based on the concept of “share and reuse.” We call it pooling. With the CHEP pooling system, you get the pallets you need from us on a rental basis. Sharing and reusing products makes them more sustainable; that’s why you can’t buy our pallets.

We manage the administrative procedure, retrieval and quality assurance of the pallets in a closed-loop system, allowing you to focus on your core business.

Contact A CHEP Representative

Working with CHEP is simple

CHEP will make sure enough high-quality pallets are available – wherever and whenever you need them.

  • Order the number of pallets you need via our online portal, myCHEP.
  • CHEP delivers them to your location within 72 hours, or you can schedule a pickup from one of our service centers in 48 hours.
  • You load the pallets with your products and send them to your customers. You inform CHEP that the goods have been shipped via myCHEP.
  • CHEP takes care of the pallet pickup and return to our service center, where pallets are inspected and repaired if necessary.

How do I become a customer?

Receive a customized quote based upon your business needs.

  • 1. Request an obligation-free custom quote

    Request an obligation-free quote today by contacting +1 (866) 261-2437 or completing the information on the quote request form. A CHEP representative will contact you via email or phone.

  • 2. Talk with CHEP

    We’ll work with you to customize a proposal based on your business needs, including shipment locations, volume and frequency.

    Our supply chain expertise and solutions will drive value and address your challenges.

  • 3. Place an order via our online portal

    As soon as we receive the signed contract agreement, we set up your access to our online portal myCHEP. You can then order CHEP pallets.

    If you need assistance or have any questions, please contact us: +1 (866) 261-2437.

Compare pallet rental vs. buying pallets

Looking to reduce the hassle and unpredictability in your supply chain?

CHEP’s share and reuse rental model is a convenient alternative to buying & managing your own shipping pallets.

Explore the benefits
CHEP Pallet
CHEP Pallet

CHEP pallet pooling model


how does pallet pooling work? model infographic
Coming up next

  • How CHEP works


Every day CHEP works with customers across consumer goods, retail, fresh produce and other industries to create smart, cost-effective supply chain solutions. 

Frequently Asked Questions

  • Why should I rent CHEP blue pallets?

    You can maximize your supply chain efficiency and performance with our CHEP pallets and containers. Our innovative design provides greater efficiency in pallet loading and unloading. In addition to a reduced risk of pallet failure and less product damage, our pallets are made from 100% reusable or recycled materials.

    Learn more about our Zero Waste World initiative and how we can help you run a smarter, more sustainable supply chain, including eliminating waste, eradicating empty transport miles and cutting out inefficiencies.

  • How can I contact CHEP?

    Ready to join the CHEP program or learn more? Click here to connect with us or call +1 (866) 261-2437.

  • How can I find CHEP pallet locations?

    CHEP’s global scale is unmatched, with more than 110 million pallets and over 500 service centers across North America, and operations in approximately 60 countries with about 330 million platforms in circulation.  Please call us at +1 (866) 261-2437 so we can assist you. Existing CHEP customers can access this information by logging into

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How CHEP Works | CHEP