Case Study: Less Damage, Happier Customers

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Second to none quality assurance

Product damage can hurt your profitability and your reputation. But with managed pooling, CHEP takes responsibility for pallet quality and can carry out a rigorous inspection of each pallet before it is reused.

For you, this means a reduced risk of pallet failure, less product damage, spillage and contamination, and less chance of having to re-palletise loads.

The impact on your business

The inconsistent build quality of white-wood pallets can cause platform collapse and delivery refusals, meaning more repairs and replacements. More sorting, too, as you try to decide whether the pallets are fit for purpose. If supply chain managers or transporters don’t feel confident in their quality, there could be secondary packaging and extra inspections as well.

Around 4.1% of consignments on white-wood Euro pallets experience damage during transit, as a result of pallet failure*, compared with just 0.16% of those on CHEP Euro pallets**. And damaged products squander raw materials and energy, adding waste to landfill sites.

* Source: HBV, 2013 ** Source: CHEP analysis of Euro pallet failure rates during 2014-15

Strength and integrity: how we test our pallets

  1. Impact


    Simulation of impact in handling operations. Repeatable impact tests with speeds of up to 11kph.

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  2. Compression


    Simulation of up to 22,500kg of compressive force in loading and racking of unit loads.

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  3. Vibration


    Simulation of unit load vibration from all transportation modes, including truck, rail and river.

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  4. Environmental


    Simulation of a -30 ̊C to 85 ̊C temperature range and relative humidity range of 20% to 95%.

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Case Study: Less Damage Happier Customers | CHEP Colombia