CHEP’s new Estimated Time of Arrival functionality puts customers in the driving seat

New system gives better visibility of pallet deliveries allowing a more effective plan production and operations management

Czech Republic - 13th September 2021 - The pallet pooling leader, CHEP CZ is pleased to announce the launch of its new Estimated Time of Arrival (ETA) notification functionality. Building on CHEP’s unrivalled network, scale and market knowledge, this full visibility system automatically sends its customers a message when their delivery has left a CHEP service centre with an estimated time of arrival for their order.

Rolling out to all CHEP’s customers, mainly FMCG producers and manufacturers, in Czech Republic from July 2021, ETA will enable them to track their order from the moment their delivery begins. This means that customers can concentrate on optimizing their supply chain - better planning their production and yard management.

The functionality will be available to all CHEP customers with orders in the standard service (one-way trip). Customers will receive a calculated arrival time – ‘time slot’ notification.

In addition, the functionality will update the status during the delivery trip. The customer can access a link in the CHEP customer portal (myCHEP) in order to track their delivery vehicle on route via GPS.

Frederic Rotrou, Country Lead for CHEP CZ commented: “We have carried out extensive research and regularly engage with our customers to understand their requirements and issues. This has highlighted a critical need for transparency of pallet arrival information, increasingly important in a highly competitive market environment. With the introduction of ETA we aim to enhance the service level we already offer our customers – with further improvements to the functionality already expected later this year.”

 

About CHEP

CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust CHEP to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. CHEP employs approximately 11,000 people and believes in the power of collective intelligence through diversity, inclusion and teamwork. CHEP owns approximately 330 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco and Nestlé. CHEP is part of the Brambles Group and operates in approximately 60 countries with its largest operations in North America and Western Europe. For more information on CHEP, visit http://www.chep.com. For information on the Brambles Group, visit www.brambles.com.

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CHEP’s new Estimated Time of Arrival functionality puts customers in the driving seat | CHEP