myCHEP

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Smart. Simple. Fast.

Nobody wants to spend time keeping track of pallets, so CHEP has created the myCHEP customer portal to give our customers the flexibility to view their supply chain activity at any level, saving them time and energy.

Features and Benefits

myCHEP is our proprietary online customer portal that streamlines and simplifies the administrative tasks associated with pallet and container pooling. It is easy to use and allows our customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. It’s accessible on multiple devices and simplifies customer orders in just a few clicks.

  • Mobile Options

    Access your account on the go from the latest generation of tablets and smartphones.

  • Calendar

    The new calendar function allows you to plan, view and track orders in a single view, much like your Outlook calendar. You will be able to create, modify or cancel orders from one screen.

  • Tracking Orders

    Need to know when we will arrive with your order?​

    We can provide estimated time of arrival (ETA) notifications, on-screen or via email. We are also rolling out dynamic tracking to provide more accurate information

  • Express Orders

    Your emergency becomes ours! You can now place orders under the standard order lead time and track its status online.

  • Invoice Management

    Want to know if you’ve paid your invoice? You can track the status of your open invoices in your dashboard.

  • Data Management

    You can download your reports to your device in just one click. Export, sort and filter your data for all of your company needs.

  • 24/7 Access

    You can log in from anywhere and have the ability to manage your account 24 hours 7 days a week.

CHEP’s Estimated Time of Arrival functionality puts you in the driving seat

Keep up to date with your CHEP order with our Estimated Time of Arrival (ETA) notification functionality. One of the first tools of its kind, the innovative system automatically sends you a message via myCHEP when your order has left our service centre. You will have visibility from the moment your delivery begins its journey allowing you to better plan your production and organise your yard.  

How to get started

If you are a new customer with CHEP, and want to start using myCHEP, please contact our Customer Care team at 0161 786 0500 and they can provide you with access to the customer portal. 

If you are a current customer, click here to log into myCHEP or request a new password. 

Frequently Asked Questions

  • How myCHEP benefits our customer?

    myCHEP offers the following:

    1. SMART: Increased flexibility on how customers do business with CHEP, multiple devices.
    2. SIMPLE: A modernized customer experience, making it easy and efficient to use.
    3. FAST: Optimised code and workflow, help customers complete their procesesses fast!
  • Is it fast to run reports?

    Yes, the report module is flexible and fast. If there is the potential for a large report, we identify when a report will take time and automatically offer the customer the choice to "run now" or "email" when complete. A scheduling option is available for customers that have a recurring need, with send frequency and content that can be tailored.

  • Are customers able to track orders?

    Yes, myCHEP has the calendar function which allows customers to plan, view and track orders in a single view, much like an Outlook calendar. Users can create, modify or cancel orders from one screen. Further notifications can be set up to allow on-screen or email alerts of estimated time of arrival (ETA) of our deliverie

  • Is the visibility of transactions easy?

    Yes. Capturing despatches and managing exceptions is simple, with options for quick entry single movement to bulk entry of hundreds at a time. Searching and reporting add to the ability to manage processes with ease.

  • What do customers need to do to use the system?

    In order to use myCHEP, customers need a modern browser, to realise the speed and efficiency myCHEP can offer and for compatibility with latest technologies.

    In general, this would mean the latest, or within 3 iterations of browers like Microsoft Edge, Chrome, Firefox and Safari - both desktop and mobile versions where appropiate.

    If customers are not sure what browser version they are using, you can check here: What browser am I using? 

  • Is myCHEP complicated?

    myCHEP is designed similar to most websites, using universal icons and navigation, which require no formal training or guides for use. Customers pick up the basics within a few minutes without training. 

  • Is there any Help features in myCHEP?

    Yes. Users may click on the Help and Support icon on the Home Page to find answers to Frequently Asked Questions (FAQs) and to view short video recordings on how to perform key functions, to help familiarity and awareness of the many flexible features that can benefit customers across their journey. 

  • If the customer has enquiries or needs assistance with myCHEP, who can they contact?

    If the customer has enquiries or needs assistance with myCHEP, who can they contact?

  • o you have a simple one page overview describing the benefits of myCHEP?

    Click here and download the overview.

Do you want to know more about myCHEP?

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