Case Study: Supporting Every Business

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Any size, any industry

No matter what your size, or whatever your business, you can expect the same high standard of service as every other CHEP customer. Working with CHEP means you get access to a team of experts who are dedicated to anticipating and fulfilling your business needs before problems arise. That’s the benefit of joining a company with over 4,000 staff across 35 countries.

The high standard for happy customers

We support a range of businesses – from those who use 20 pallets a year to big names such as Unilever and Tesco – and survey them regularly to make sure they’re happy with our products and services.

In 2015, this research showed that the majority of our small and medium-sized customers were either satisfied with CHEP or would actively recommend us, and that the same proportion of larger customers would do the same**.

By joining us, and tapping into the expertise of our teams, we can make sure that you save time and money, wherever you are, whatever the scale of your business.


**CHEP UK net promoter scores for 2015


All shapes and sizes

All shapes and sizes

*European Commission size definitions: small = turnover < €10m, medium = turnover €10-50m

Better tools, improved oversight

Our software and processes are based on our experience from around the world. And with better management tools, you have more control.

You can access your CHEP account at any time and from any location via a range of digital devices – even your smartphone or tablet. This means you can remain flexible and respond to the changing needs of your supply chain at your convenience. Whatever the size and scale of your orders. Whatever the urgency.

To place an order, all you have to do is select a product, a service and a time slot. It’s as simple as that.

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Case Study: Supporting Every Business | CHEP UK