Managing Your CHEP Account

Optimise how you manage your CHEP account

Managing your CHEP account correctly is very important to optimise your supply chain performance. In this section, review key tips and instructions on managing your account with key details on your responsibilities, tips on CHEP invoices and generating your own reports.

Responsibilities as a CHEP account holder

As a CHEP account holder, you are responsible for applying appropriate equipment control procedures. Good equipment control ensures you capture the value the share and reuse / pooled equipment you use has to offer. This involves managing, measuring, complying, recording and counting CHEP equipment regularly.

Refer to the CHEP Control Pyramid© for steps on how to achieve effective and efficient equipment control.

Download the CHEP Control Pyramid© here
Responsibilities as a CHEP account holder
Responsibilities as a CHEP account holder

CHEP’s responsibility as your business partner

  • Provide processes and systems to enable access to order and transfer equipment.
  • Process approved transactions in a timely manner.
  • Process approved transaction adjustments in a timely manner.
  • Provide accurate transactional statements and invoice information.
  • Provide training and assistance on the transactional process and account management. Click here to view the Equipment Control Training & Support page.
  • Ensure that the privacy of all trading partners is upheld.
  • Administer the terms as agreed by the trading parties.
CHEP’s responsibility as your business partner
CHEP’s responsibility as your business partner

Key tips and instructions on invoicing

View information on CHEP's invoice calendar and online explainer

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Managing Your CHEP Account | CHEP