Precautionary measures in light of the COVID-19 (coronavirus) outbreak
CHEP is monitoring the evolving COVID-19/coronavirus health situation and we would like to inform you that we are operating business as usual with the relevant prevention measures in place as per the technical guidance by World Health Organisation and the advices of local government authorities.
Our focus is to ensure our people are safe and our products and facilities are well protected and appropriately managed to best support the needs of our customers and local communities:
- A CHEP cross-functional team has been created, including Health & Safety, Government Affairs, Legal, Logistics, Operations, Quality and Risk management, to actively work with external food safety and public health experts.
- We currently have a 14-day quarantine period for anyone that has travelled to or been in contact with anyone who has travelled to the affected areas.
- All CHEP employees are being provided with regular guidance on good hygiene practices and limiting travel.
- We are applying for critical staff status for our planning and plant staff. We plan to support our suppliers in doing the same.
We are aware that cybercriminals have been sending COVID-19 phishing emails requesting personal information. CHEP will not contact you via email to change our bank details or request your log in credentials or any other bank details. Please always validate any suspicious looking correspondence with your CHEP account manager.
CHEP people safety
The CHEP teams in the countries that are under local authority restrictions are following all local and EU government advice in maintaining high standards of hygiene and cleanliness in their office and operational facilities. This includes:
- Daily health check of staff
- Regular cleaning with approved anti-viral products
- Restricted travel as recommended by the World Health Organisation
- Working from home where possible
If we learn of any potential (suspected or confirmed) coronavirus exposures, we have developed and will implement scientifically valid protocols in consultation with outside experts.
CHEP product supply
The current risk to product supply from CHEP to our customers in Europe remains remote.
CHEP has a unique capacity and a wide network in Europe to continue to serve our customers. In these changing times we are carrying out the following special measures:
- We have increased the frequency of our demand planning to ensure that we remain closely aligned to your changing needs.
- In case we are obliged to close a plant (for contagion reasons) we would assure continued service through managing deliveries from alternative locations.
- There are new border controls being introduced throughout Europe on an almost daily basis. EU policy currently dictates the free movement of all goods and we can continue to transport goods as normal.
- We have provided guidance to our drivers and Third Party Logistics Providers to comply with international guidance on preventative measures and to adhere to all recommendations from local sites.
The complexity of the additional border closures may compromise our ability to always deliver within specific service windows. By working together with patience and support we can all do our best to load and unload efficiently, communicate clearly and proactively thereby helping the whole supply chain to continue moving goods.
Our teams are working around the clock to minimise disruption in the sourcing and management of our products. We are monitoring the situation across Europe on a daily basis and we will notify you if the risk level to product supply changes or if any of our contingency plans, to ensure stock availability, need to be implemented.
If you need further guidance, please contact your CHEP Account Manager.