What information do we collect?
Like the other CHEP websites, CHEP.com’s web servers may collect the name of the domain you used to access the Internet, the web site you came from, and the web site you visit next. This information may be aggregated to measure the number of visits to the site, average time spent, page views, and other statistics about visitors to this site. We may also use this data to monitor site performance and to make the site both easier and more convenient to use.
When you visit our site, we may also collect certain technical and routing information about your computer to facilitate your use of the site. For example, we may log environmental variables, such as browser type, operating system and CPU speed, and the Internet Protocol ("IP") address of your originating Internet Service Provider, to try to bring you the best possible service. We may also record search requests and results to try to ensure the accuracy and efficiency of our search engine. We may use your IP address to track your use of the site. This "Click Stream" data may be matched with other information you provide.
When you visit our site, we collect certain technical and routing information about your computer to facilitate your use of the site. For example, we may log environmental variables, such as browser type, operating system and CPU speed, and the Internet Protocol ("IP") address of your originating Internet Service Provider, to try to bring you the best possible service. We may also record search requests and results to try to ensure the accuracy and efficiency of our search engine. We may use your IP address to track your use of the site. This "Click Stream" data may be matched with other information you provide.
If you choose to use the contact CHEP function, we may ask you to provide us with some basic information about you and/or your company -- such as name, job title, email address -- which enables us to provide services and information to you, and helps make our contact with you as productive as possible. We may also collect other information from you when you provide comments or participate in surveys.
To continually improve the effectiveness of our customer service communications, we may examine e-mail communications with you for its effectiveness. Insofar as your communication relates to the EMEA customer service, such analyses are performed on the basis of anonymized e-mails. We anonymize these e-mails in accordance with the requirements of the local Data Protection Acts before transmitting them to a processor / service provider outside of the EEA for their analysis. In the unlikely case that data are re-identified after transfer, the security of your data is safeguarded at all times by the agreement of the service provider to EU Model Contract Clauses.
If you choose to use our online job search program, our Human Resources staff will review and process your application. If no opportunities are available at this time, we may keep the information you provided on file for purposes of identifying future employment opportunities for you at CHEP, its parent and/or companies affiliated or related to CHEP.
Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not contain any information that personally identifies you, but information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We use the information we obtain from you for the following purposes:
There are different categories of cookies used for different purposes.
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. CHEP.com does not use these types of cookies.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages you go to most often, and if you received an error message from any of the web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. The cookies used are:
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You can manage cookies through your web browser settings.
Deleting and Blocking cookies
If you want to remove any cookies already set, you can do so from your browser. You can find out how to do this by going to the help menu in your browser or below:
If you want to delete any cookies already on your computer, follow the steps outlined below:
Select the "Firefox" menu
Open the Tools menu by clicking on the Wrench icon
Open the Safari menu by clicking on the Gear icon
Safari for iPhone and iPad (iOS)
Android for Mobile
Deleting our cookies or disabling future cookies won't stop our website from working.
There are many online resources which will help you understand and make informed decisions about your cookie usage. We recommend the following resources:
How do we use your information?
We may use the information we obtain about you to:
Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you, such as through email business alerts and newsletters
Provide customer support, including by responding to requests for information about our products and services (such as material safety information or inquiries about CHEP services)
Provide you with the specific services that you request
Facilitate your involvement in our charity programs and community activities
Operate, evaluate, and improve our business
Gather your feedback about and improve our products, services, programs, and Internet services
Analyze and enhance our marketing communications and strategies, and trends and statistics regarding use of our Internet services
Protect against and prevent fraud, unauthorized transactions, claims, and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
Comply with applicable legal requirements and industry standards and with our policies
By providing your personal information on CHEP.com, you consent to these uses of your information, subject to your rights to opt-out described below.
When and how do we share your information?
When you provide information to CHEP.com, we may share that information within CHEP, with CHEP's parent company or with affiliated or related companies.
Sharing with your consent. Our services may present you with the opportunity to opt in to receive information or marketing offers from third parties or to otherwise consent to the sharing of your information with third parties. If you agree to have your personal information shared, your personal information will be disclosed to the third party subject to the privacy notice and business practices of that third party.
Non-personal information. We may share non-personal information, such as aggregate user statistics, demographic information, and usage information with third parties.
We may disclose information about you to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of CHEP, or others.
Special Provisions for our European Users
How do you access and update your information, and what choices do you have?
Please contact us if you wish to modify or verify personal identifying information that you have submitted to us or if you have questions about the information maintained by us.
We offer you certain choices about what information we collect from you, how we use and share the information, and how we communicate with you. We do not charge for opt out service. To help protect your privacy and security, we may take reasonable steps to verify your identity, such as requiring a password and user ID.
What else should you know?
Any information, communications, or material of any type or nature that you post or submit to our websites or mobile applications (including, but not limited to any CHEP website contained on a social media platform or website such as Facebook or Twitter) by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without any expectation of privacy. CHEP cannot control the actions of other users of any social media platform or website, and CHEP is therefore not responsible for any content or Submissions contained on such sites and platforms.
California Residents and Do-Not-Track Disclosure
Because there is not yet a consensus on how companies should respond to web browser-based or other do-not-track ("DNT") mechanisms, CHEP websites do not respond to web browser-based DNT signals.
Privacy Practices of Third Parties
How We Protect Your Personal Information
We maintain certain administrative, technical and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of your personal information. However, no electronic data transmission or storage of information can be completely secure. We cannot ensure or warrant the security of any information you transmit to us or that we acquire. Accordingly, you must use our services at your own risk.
Our services are generally not directed to children under 13. We do not knowingly collect personal information from anyone under 13 without parental consent. If you become aware that we have collected personal information from a child under the age of 13 without parental consent, please let us know immediately so we can take appropriate action.
How to Contact Us
This policy was last updated on August 25, 2015. Please check back periodically for updates and changes.