Case Study: CHEP’s Container Pooling Services Allow For Better Customer Service

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Guaranteeing better customer service while using CHEP's pooling services

Based in Ontario, Canada, Eurospec Manufacturing Inc has been serving the global automotive supply chain since 1985. When one of Eurospec Manufacturing’s main customers switched from one-way cardboard packaging to CHEP’s pooled plastic packaging, Eurospec was faced with a decision whether or not they onboard this new system for their client.

The Business

Eurospec is specialized in many different types of automotive components, particularly stampings. The company is a respected partner to many Tier 1 suppliers.

The Challenge

When one of Eurospec Manufacturing’s main customers switched from one-way cardboard packaging to CHEP’s pooled plastic packaging - and subsequently suggested their suppliers use the same packaging solutions - the company was faced with a decision. Should they onboard this new system for their client?

Change can often seem to generate more work! The company wondered whether it might be difficult to adapt to a new way of working or even necessitate the hiring of extra staff. But what first appeared to be a challenge turned out to be a hidden opportunity.

The Opportunity

Eurospec Manufacturing was already aware that their one-way packaging for long-distance flows in many ways created them many burdens. Not only that, but it had been causing inefficiencies in their supply chain, sometimes preventing them from delivering on time to their customers.

In response to their customer’s request to move to CHEP pooled packaging, Eurospec Manufacturing took the plunge, hoping that this could be one way to alleviate some of their problems. Thanks to CHEP’s holistic approach to supply chain services, and the easy-to-use myCHEP interface, the team at Eurospec Manufacturing found themselves with more efficient delivery processes. Rather than demanding more time, it freed up precious time to focus on their core business.

“CHEP’s comprehensive approach to supply chain services, as well as their online platform, myCHEP, has changed the way we work with the simplicity and ease of how it only takes a few minutes a day to complete transactions and have a full picture of container supply and needs. With CHEP you benefit from both a global and local presence, with a really responsive local team that can rise to each and every challenge.”

Nicole Latarius Purchasing and Materials Manager, Eurospec Manufacturing

myCHEP frees up valuable time to concentrate on core business

Nobody really wants to spend time keeping track of containers. In signing up as a customer, Eurospec Manufacturing has access to this proprietary, online customer portal that streamlines all the administrative tasks associated with container pooling.

Thanks to myCHEP’s calendar function, the company can now plan, view, track and even cancel orders from one central, customized dashboard. A back-office data management function also allows real-time or historical status reports in just one click and the integrated invoice management system even feeds into the company’s accounting processes, flagging any open invoices on the same dashboard.

Not only has myCHEP considerably alleviated the administrative burden on the company, but it has also allowed them greater reactivity, pushing express orders through the portal when needed, and benefiting from its 24/7 access.

Packaging shortages are a thing of the past

Before working with CHEP, a pooling approach to delivery containers was unknown to Eurospec Manufacturing. The company had previously been responsible for anticipating its own stocks of single use cardboard packaging, an approach which did not adapt easily to peaks in demand.

CHEP’s ‘share and reuse’ model is founded on circular economic principles. As a client, Eurospec no longer buys packaging, but rents it, outsourcing at the same time all aspects of its management.

With CHEP’s containers being shared and reused within an unrivalled network of producers, retailers and other receiving locations, transporters and service centers, Eurospec Manufacturing no longer has to worry about running short. Thanks to the scale and density of CHEP’s pooling network, the company now benefits from more flexibility than ever before, even in peak periods.

Better efficiency across the board

The client who initially asked them to move to CHEP pooling solutions is delighted with Eurospec Manufacturing’s choice, but the company has also seen wider benefits to its business.

With a centralized system monitoring all deliveries in real-time and a pool of containers that never runs dry, the company has been able to be even more reactive to their clients’ needs and respond in ever shorter timeframes.

What’s more, as the company is now fully onboarded into the pooled network, Eurospec Manufacturing can simply order the quantity of containers needed, and never be limited by what their customer sends back to them. The durability of CHEP’s containers also provides peace of mind when it comes to the safety of their staff and the transit of their goods. All in all, this has added another level of efficiency to their processes, particularly during a period whereby the global supply chain has undergone more ups and downs than ever before.

8 Benefits

CHEP's Pooled Packaging Offers Automotive Suppliers

  • More time

    myCHEP offers an easy centralized user experience

  • More flexibility

    Responds easily to any fluctuation in demand

  • More support

    The CHEP team is always at hand

  • Less problems

    With complains or issues handled

  • Less assembly

    Containers ready in a few seconds

  • Less safety issues

    East to stack containers with no exposed staples or nails

  • More predictability

    Thanks to container standardization

  • Less emissions

    CHEP's Share & Reuse model contributes to net zero

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CHEP’s Container Pooling Services Allow For Better Customer Service | CHEP USA