Q: Do you have a simple one page overview describing the benefits of myCHEP?
A: Click the Download button at the top of this page to download a one page overview.
Q: When will myCHEP be ready?
A: In mid 2017 myCHEP will be available to all customers. We hope that all will transition to the smart, simple and fast system at this time.
Q: What do you need to do to prepare for the new system?
A: In order to use the myCHEP system, customers must upgrade to a modern browser. If users are on a computer that is maintained by their company admin, users will need to discuss options with their admin. If customers are not sure what browser version they are using, they can go to http://whatbrowser.org/ to find out.
Q: Will it cost you to upgrade to the new system?
A: There is no cost for customers to use myCHEP. It will continue to be part of our overall CHEP offering.
Q: What does "Grade A Browser" mean? Why will myCHEP only work with Grade A browsers?
A: The terminology "Grade A" is an industry term which relates to the newest generation of browsers. These browsers come equipped with the latest technology, providing customers with an improved user experience. Older browsers are not equipped with this technology.
The following are examples of the minimum versions of major “Grade A” browsers:
- Internet Explorer: 11 or above
- Chrome: v36 or above
- Firefox: v30 or above
- Safari: 7 or above
Q: Can you use the myCHEP website if you do not have a modern browser?
A: No. Users without a modern browser who try to access myCHEP will be re-routed to Portfolio+Plus to ensure they do not lose the ability to complete their work.
Q: What happens if your IT department does not allow you to update your browser?
A: The major reason IT departments do not allow browser upgrades is because web-based tools require certain browser versions to work. Workplaces can prevent their staff from upgrading on their own in cases where it would compromise their access to company web-based tools.
There are two options to manage this issue:
- If users are able to install a second browser on their work computer (e.g. Google Chrome), they will be able to access myCHEP through this, while maintaining old browser access for company applications.
- If users are not able to do this, they can continue to use Portfolio+Plus until their IT department allows an upgrade. Portfolio+Plus will continue to be available through the 2017 calendar year.
Q: If you do not currently use Portfolio+Plus, should you wait until myCHEP releases?
A: No, customers can still benefit from today’s Portfolio+Plus offerings. Upon the release of myCHEP, all user information will be seamlessly transitioned to myCHEP.