You’ve asked for more visibility into the supply chain as you move products to consumers. CHEP has heard you and is delivering enhancements to support your business in adapting to changing consumer demands and competitive market dynamics.
Our new Estimated Time of Arrival (ETA) notification feature in myCHEP enables you to maximize your productivity and know when your pallet delivery is expected to arrive at your location.
Join Cass Brown from CHEP’s Customer Intelligence team and learn how easy it is to set up your ETA alerts by watching this quick video. Start saving valuable time!
We’ll notify you when we are on our way with your pallets and provide the estimated time of arrival.
You may see either an estimated arrival time-window or dynamic time, which will be updated as the driver updates (or GPS synchs).
When your order is issued, we will send you both a ‘pop-up’ notification in myCHEP and, if you have opted-in for ETA emails, an email of our estimated time of arrival.
The middle of the time-window interval is the estimated time to arrive based upon Google algorithms.
The time-window provided considers traffic conditions en-route to the delivery location.
Working with our carrier partners to support GPS and alternate technology for load tracking, where enabled, you will receive a link to track on an interactive map where your delivery is.
Time may be updated if arrival is likely to be delayed or improved by more than 30 minutes.
This more accurate estimated time replaces the static, time-window notification. It is possible to first receive a time-window and later a dynamic time estimation for arrival.
What are the time-window notification buffers?
For static, time-window notifications the ‘buffer’ is relative to the length of journey the carrier needs to make to deliver your load.
The minimum widow buffer will be 2 hours, if the overall journey is less than 6 hours. As data and technologies improve, this will be updated.
The link for ‘dynamic’ tracking is not working, what should I do?
Your ability to track the delivery won’t impact our intention to deliver. This may be due to a technical issue, which may be unique to your system or with CHEP's.
How to quick check issues with my access?
Please confirm your internet access is fully functioning and your ability to open a new browser screen is not blocked by IT security. If so, please contact your IT team for further assistance. If not, please reach out to CHEP via “Request Assistance” on the myCHEP home page. Or, if urgent, please contact contact your local CHEP Customer Support Center, to request assistance.
If you are inquiring about a specific delivery, please quote the CHEP Reference you have been provided.
How can I subscribe other members of my team to the ETA email notifications?
Notification emails can be sent to others by adding their email addresses in myCHEP.
From the Menu Option, select Administration, then Manage Locations, and ‘Services’.
Then under the ‘Orders’ selector, you will see a field that you can add up to 10 emails for wider distribution, using a semi-colon ( ; ) to separate email addresses.
Click on ‘Save’ at bottom of the page.
I don’t want to receive notification emails; how can I opt out?
In myCHEP, go to User Profile Preferences:
In the top right-hand corner of the myCHEP screen, click on the ‘person’ icon and then click Preferences.
Then Scroll down the page to the ‘Transactional Email Alert preferences’ section and uncheck the ‘Track My Load’ Service.
Then scroll back to the top of the screen and select ‘Profile’.
Click on ‘Save’ at bottom of the page.
Please note, on-screen pop up notifications in myCHEP will continue in the initial phase.
I haven’t received any notification of an estimated time of arrival, what should I do?
Your ability to track the delivery won’t impact our intention to deliver.
This may be down to a technical issue or a setting in the location setup of your myCHEP User Profile preferences. Please see the steps outlined to help modify each of these settings.
How can I modify my user profile preferences to stop or start email notifications?
To modify your User Profile Preferences in myCHEP:
In the top right-hand corner of the myCHEP screen, click on the ‘person’ icon and then select Preferences.
Then Scroll down the page to the ‘Transactional email Alert preferences’ section and check if the ‘Track My Load’ Service box is checked. If it isn’t, please click to see the ‘check’ mark. Then scroll back to the top of the screen and select ‘Profile’.
Click on ‘Save’ at bottom of the page.
How can I check my user location setup to start or stop email notifications?
To check your User Location set-up in myCHEP:
From the Menu Option, select Administration, then Manage Locations, followed by selecting ‘Services’, then ‘Orders’ selector.
In the left-hand panel, scroll down to see if the ‘Track My Load’ is enabled.
If it isn’t, please let us know, either via the Request Assistance on the myCHEP home page, or if urgent, please contact CHEP Customer Care at customer.care@chep.com, to request Service is enabled.
If you are inquiring about a specific delivery, please quote the CHEP Reference you have been provided.
Will my load always deliver from the nearest CHEP Service Center?
The starting location will likely be the nearest CHEP Service Center, however there are times we ship from alternate locations to meet delivery needs.
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